Orchestrated Communication and central community management
With dirico, the toy retailer keeps all channels under control at all times. When a content piece is ready for publication, the Social Media Manager can use a drop-down menu to determine whether it should appear on all or only on very specific site pages. By assigning tags, ROFU has grouped the sites by region. In this way, school advertising is more targeted, taking into account the holiday periods in the respective region.
The extensive planning functions of dirico play a particularly important role. For example, the team can publish content at times even when the office is not occupied – such as weekends. The editorial calendar always ensures an overview of upcoming activities.
In the dialog module of dirico, all tickets are delivered to a central mailbox – no matter if it is a comment on Facebook, a direct message or a rating on Google. This way, ROFU’s social media team can collect all tickets in one place and handle them in a structured way.