Union Investment EN
One of the biggest financial services providers in Germany redesigned its content strategy and implemented this process technologically with dirico.
Dialog
Manage all incoming messages, comments and reviews on Facebook, Twitter, YouTube, LinkedIn, Instagram and Google My Business in a central inbox. Numerous functions are available for processing incoming tickets. This saves you a lot of time in community management.
The Dialog module supports the following platforms.
A central inbox for your community management
All comments, messages and ratings left on your social media profiles end up directly and collectively in dirico’s dialog module. For a better overview, you can filter according to various criteria and create your own inboxes, e.g. for different networks, topics or processing status.
Define responsibles for community management
Define one or more users who are responsible for dialog approvals. These persons will be included in an automatic approval process with every ticket response and thus have an overview of all conversations. Alternatively, you can have individual tickets approved by selected users.
Reply to messages quickly and efficiently
To ensure the shortest possible response time to incoming tickets, you must process them as efficiently and quickly as possible. For example, mark the tickets with a “like” or simply reply from within dirico.