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Customer Success Management

Your success is our primary goal. With our product and services we would like to contribute to sustainable improvement in the work provided by your marketing and communication department. This is why we maintain a close exchange with you – from the first contact through implementation to ongoing operation.

dirico Icon Customer Success Management
Dominik Klenk

We get to know each other

Your first personal contact with dirico usually takes place with our sales team. You will soon notice that there are no sales people on the phone here. The first step is rather to get to know you and your company: How do you work today? What are your challenges? What specific problems do you have to solve?

And of course you should also get to know us. After a detailed web demo in our software we will set up a test license for you. This way you can – equipped with the necessary prior knowledge – test the functions of dirico at your leisure.

dirico Icon Mission

We determine your needs

It will become more concrete after the test phase. We involve a project manager and determine your individual needs in great detail. In a so-called structure mapping we clarify fundamental questions: What are your goals? Which departments and how many users should use dirico? On which channels do you publish your content? This is only a small excerpt from an extensive catalogue of questions for the assessment of needs.

dirico Icon Trust

We put together the right package

On the basis of the structure mapping we will prepare a suitable offer for you. If desired, individual developments, customizing and integration of other software solutions can also be included. Our product management and our development department exchange information with your IT specialists in order to guarantee a smooth technological process.

We get you ready for dirico

The introduction of such comprehensive software as dirico is always a change process. To ensure acceptance in your team from day one, we offer training and workshops. Both for admins and users. You will also receive detailed training material from us.

dirico Icon Trainings

Q&A

At the end of the implementation phase, a dedicated consultant runs a customized Q&A with the entire user group to clarify final questions. This way, you are ready for a successful Go Live.

dirico Icon Trainings

QBR

Upon request, your dedicated consultant will conduct a Quartely Business Meeting with you and the key internal stakeholders. The workshop includes a business level retrospective of the last quarter, a SWOT analysis of past usage and a goal comparison or target setting for the next quarter.

dirico Icon Trainings

Annual meetings

At the end of each year, your assigned contact person will analyze the current usage in collaboration with you. Relevant product metrics are evaluated and interpreted. The goal is to develop a common roadmap for the next year's usage that will pay off for your communication goals.

Support Team Ida und Virgina

We keep in touch

As a dirico customer you always have a designated contact person from our customer satisfaction team. They will call you regularly to evaluate the use of dirico in your company and make any necessary adjustments to the set-up.

Mareike Egenolf im Chat mit den Kunden von dirico

We are there for you

All users from your company can reach us via an integrated chat function. Our support team will help you immediately. Frequently asked questions about dirico’s functions are answered by the articles in our Help Center, which you can also access directly from the platform.

“We can always rely on a competent contact person with whom we have a direct telephone line”.

Jennifer Bonauer
Senior Social Media Manager & Consultant
Namics – A Merkle Company

Jennifer Bonauer von Namics

“If questions arise, the dirico team reacts immediately and in a solution-oriented manner.”

Josephine Sönnichsen & Claudia Anke
Social Media
enviaM Group

Josephine Soennichsen und Claudia Anke von der enviaM Gruppe

“What we particularly appreciate about dirico is the great customer support, which always responds very quickly and competently to our requests.”

Laura Pfeffer
Social-Media-Managerin
Volksbank eG Schwarzwald Baar Hegau

Laura Pfeffer

Test dirico

Apply for your free trial license now. You can test dirico for 14 days and convince yourself why our content collaboration platform should be used in your company.