At the pulse of your community
The number of touchpoints through which customers (and other stakeholders) contact a company is constantly growing. At the same time, expectations regarding the shortest possible reaction time are increasing. Community managers are thus faced with the challenge of keeping an eye on each and every channel, not overlooking any message and reacting to it immediately.
Imagine that you only need one single dashboard for community management instead of constantly jumping from tab to tab and platform to platform. In dirico’s Dialog module, comments, ratings and messages arrive in a central inbox. From all these platforms:
Connect these platforms with the dialog module.
As soon as a ticket arrives, you will have numerous options at your disposal:
Create additional mailboxes according to your needs or filter the tickets according to various parameters. This brings even more structure and efficiency to your community management.
Community management is much more than answering comments and direct messages. In order to be noticed on social media, it is extremely important to actively seek dialog with other people, companies and groups. But as a Community Manager, how do you find out when others talk about your company’s topics?
You can subscribe to RSS feeds in dirico’s Inspiration module. Like this you always have an overview of the latest media reports and blog articles. If a post is relevant to you, you can create content for it with one click – for example, a tweet with a link to your blog and a short comment.
Web monitoring and social listening is another option at your disposal. Various special solutions can be seamlessly integrated into dirico. This way you always have your finger on the pulse of your community and can react to all important contents from corporate blog to facebook post.
„We have community management under control at all times and can react immediately to all news, comments and ratings“
Philipp Hohn
Social Media Manager
ROFU Kinderland
„Community management is now much easier to handle – especially during on-call duty in the evening and on the weekend“
Josephine Sönnichsen & Claudia Anke
Social Media
enviaM-Group
Apply for your free trial license now. You can test dirico for 14 days and see for yourself why our content collaboration platform should be used in your company.
